Return and refund-policy – Skyorbitgadget

Eligibility for Replacement

At Skyorbit Gadget customer satisfaction is our priority. We offer a 7-day replacement policy only if the product received is damaged, defective, or not functioning due to transit or manufacturing issues.

Replacement applies only when:

Product received is damaged or defective
Wrong model or variant delivered
Issue is reported within 7 days of delivery

To qualify, customer must provide:

Clear photo & video proof of the issue
An unboxing video showing the complete opening process — outer cardboard box, product box, and the defect — all recorded in one continuous shot without any cuts.

Tip: Always record an unboxing video for support claim. Replacement will not be processed without proper evidence.

Not Eligible For Replacement / Return

Customer “change of mind” or wrong purchase choice
Damage caused after usage or mishandling
Missing unboxing video
Issue reported after 7 days
Lack of funds after placing the order
Product is activated or used after delivery.

Replacement Process

Customer reports issue within 7 days
Submit unboxing video & proof
Technical team verifies the issue
Return pickup is initiated
Replacement is dispatched after product receipt & approval

Refund Clause

Refund will only be provided if the replacement product is unavailable/out of stock and not available within 14 days from the date of order.

In all other approved cases, replacement will be arranged — no direct refund.

COD (Cash on Delivery) Cancellation Policy

60% cancellation charges apply if the order is cancelled before dispatch.
If the customer refuses to accept the parcel at delivery, no refund will be initiated.
COD orders cannot be cancelled once shipped.
Repeated refusal/cancellation may lead to COD being disabled for future purchases.
Fake orders or unverifiable contact details may be cancelled at our discretion.