We aim to process and dispatch orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Processing time may be longer during:

  • Sales
  • Festivals
  • Public holidays
  • High-demand periods
  • Unexpected operational situations

Delivery Time

Estimated delivery generally depends on the destination and courier service.

Typical delivery time:

3–7 business days after dispatch.

Remote locations may require additional time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

Any free-shipping offer will be subject to the terms displayed on the website at the time of purchase.

Tracking

Where tracking is available, customers may receive shipment tracking information through email, SMS or other available communication channels.

Delivery Delays

Delivery may be delayed because of:

  • Weather conditions
  • Courier issues
  • Address problems
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond reasonable control

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch where applicable.